شروط الاستخدام لتطبيق وموقع فُرجانTerms of Use for the Furjan App and Website

1. What Furjan Is and the Platform's Role

Furjan is a local digital platform for listing and discovering posts, home-based or service storefronts, products, and nearby services, and for enabling communication between users and owners of posts or storefronts.

Furjan's role is limited to operating an electronic portal and digital app that support listing, discovery, communication, and management of in-app digital features, such as points and promotions. Furjan is not a seller, buyer, service provider, or representative of any user, and is not a party to any sale, service, pickup, delivery, return, refund, or warranty arrangement between users.

All agreements relating to price, payment outside the app, pickup, delivery, cancellation, return, replacement, product or service quality, and required licenses remain the sole responsibility of the parties dealing directly with each other, unless Furjan expressly states inside the app that a specific service is managed by Furjan.

2. Eligibility and Account Creation

You must be at least 18 years old, or use Furjan under the supervision of a legal guardian where permitted by law. Furjan may require verification of your phone number, email address, or another suitable verification method to reduce fake accounts or misuse.

You must provide accurate and updated information, not impersonate another person, not use misleading numbers or data, and not create multiple accounts to manipulate the service, bypass operational limits, or harm the platform or other users.

You are responsible for maintaining the confidentiality of your account and for any activity that occurs through it. You must notify Furjan immediately if you suspect unauthorized use.

3. Account Number and Published Contact Numbers

The phone number linked to your account may be used for verification, account protection, misuse prevention, account management, and operation of posting and communication features. Your personal account number may differ from the contact number you choose to place in a post or storefront.

The contact number you place in a post or storefront may be visible to other users depending on the post or storefront settings, and other users may use it to call you or contact you through WhatsApp or other external communication tools.

The published contact number must be a number that belongs to you or that you have the right to use, publish, and receive communications on. You must not publish another person's or entity's number, or any number you are not authorized to use, without clear permission from the owner of that number or the relevant entity.

Changing the phone number linked to your account does not automatically change contact numbers previously published in active posts or storefronts. When you change your account number, the app may offer you the option to apply the new number to your active posts or storefronts, or to keep the published numbers unchanged. You are responsible for reviewing, updating, deleting, or disabling posts linked to published contact numbers when needed.

Furjan may prevent posting, restrict access, remove a contact number, or suspend an account if a contact number appears to be incorrect, misleading, used without authorization, used for nuisance or fraud, or otherwise unlawful.

4. Platform Categories and Features

Furjan may include categories such as Furjan Market, Food & Drinks, Home Tailoring, At Home services, or any other categories Furjan makes available from time to time.

Furjan may add, modify, or discontinue any category, classification, feature, or service scope for operational, technical, legal, or regulatory reasons, while observing users' mandatory rights where applicable.

5. Responsibilities of Post and Storefront Owners

The owner of a post or storefront is solely responsible for their activity, the products or services they offer, the accuracy of information, images, prices, availability, and quality, and for obtaining any licenses, permits, or approvals required by the competent authorities in the relevant emirate or country.

The owner of a post or storefront must:

• Comply with applicable local laws and regulations, including consumer protection, health and safety, municipality requirements, intellectual property, and professional or regulatory rules.
• Avoid misleading information, images that do not represent the product or service, incorrect prices, or hidden terms.
• Not offer prohibited products or services, or regulated products or services without an appropriate license.
• Ensure that published content does not infringe the rights, privacy, or reputation of others.
• Ensure that the published contact number, location, and pickup, delivery, or visit details are accurate and authorized for use.

6. Prohibited or Restricted Products and Services

You must not list, sell, or promote any product or service that violates the laws of the United Arab Emirates, public morals, or the rights of others. This includes, without limitation:

• Medicines, medical products, supplements, or unlicensed health claims.
• Food or drinks that do not comply with health and municipality requirements or that are offered without required permits.
• Counterfeit, fraudulent, or intellectual-property-infringing products.
• Hazardous materials, weapons, prohibited materials, tobacco, smoking products, or regulated products without a license.
• Medical, legal, financial, educational, or other regulated professional services without an appropriate license.
• Sexual, violent, abusive, discriminatory, or public-morals-violating content.
• Any products or services that Furjan reasonably considers to expose users or the platform to legal, security, health, or regulatory risk.

Furjan may remove or restrict violating content, request clarifications or documents from the owner of a post or storefront, or suspend certain features or the account where needed.

7. Geographic Location and Discover Furjan

The visibility of posts and storefronts depends on the location or range selected by the content owner and the app settings, and not necessarily on the current location of the account owner.

In lists, search results, and post or storefront pages, Furjan displays a range or approximate location that helps users understand proximity without displaying the detailed address.

The app may allow the owner of a post or storefront to show their location on the "Discover Furjan" map. When this option is enabled, the pin or selected location range may appear on the map, and users may be able to infer the project's location by zooming in or interacting with the map.

The owner of a post or storefront is responsible for choosing a suitable location for publication, and must not enable visibility on "Discover Furjan" for a private home address or for a location they do not have the right to use or display if they do not want it to be revealed to other users.

The owner of a post or storefront can disable visibility on "Discover Furjan" from the settings available inside the app. The location may still be used internally to calculate proximity, rank results, determine visibility range, or operate other discovery features according to the app settings.

You must not choose a misleading location, a location belonging to another person or entity without permission, or publish information that directly reveals a private address, such as a villa or apartment number, if doing so violates privacy or puts others at risk.

8. User-Generated Content and Intellectual Property

You retain ownership of the content you upload to Furjan, such as images, text, logos, and descriptions, provided you own that content or are authorized to use and publish it.

By uploading content, you grant Furjan a non-exclusive, worldwide license, revocable according to deletion or content removal settings, to use, display, store, copy, and format that content to the extent necessary to operate the service, display posts and storefronts, improve discovery, provide support, maintain security, and comply with these Terms.

Furjan will not use user content in external commercial campaigns independent of the platform without express consent, except within the scope of displaying the post or project inside the Furjan ecosystem or promoting it inside the app or website in line with the user's settings and active promotions.

You must not upload content that infringes intellectual property, privacy, reputation, or any other rights of others, contains misleading information, or violates laws or public morals.

9. Points and Digital Promotions

Furjan may offer points or digital promotions to increase the visibility opportunities of posts or storefronts inside the app in placements or ranges selected by the user, such as search results, proximity ranges, Furjan Market, or Furjan Lights.

Points are an internal digital balance intended only for use within Furjan to activate digital features. Points are not used to pay for products or services offered by project owners, do not represent a financial wallet, electronic currency, cash balance, payment method, set-off method, or value transfer between users, and cannot be sold, transferred, or redeemed for cash.

Points and promotions are subject to the following:

• The cost of points or a promotion and the consumption mechanism are displayed to the user before confirmation where applicable.
• When a digital promotion is activated, points may be consumed immediately or according to the promotion duration and consumption mechanism displayed before confirmation.
• Purchased points do not expire merely by the passage of time, and remain linked to the account until used, the account is deleted, or the account is closed for a serious violation, subject to app store policies and applicable laws.
• Free, promotional, or compensatory points, if any, may be subject to different terms or expiry periods if clearly disclosed when granted.
• Refund requests relating to purchases of points or promotions are subject to Apple, Google, the approved payment provider, and applicable law.
• Furjan does not guarantee acceptance of any refund request after points are consumed or a promotion is activated, unless required by law or the applicable store policy.
• Promotions do not guarantee a specific number of views, messages, orders, or sales.

The user may receive free posts, a free storefront, or additional features according to the operational policy displayed inside the app. Prices, costs, and limits remain subject to what is shown to the user before confirmation, and these Terms do not constitute a permanent promise that any pricing policy will remain unchanged.

10. Email and Operational Messages

Furjan may send email messages or important notifications related to the account, points, or financial or quasi-financial in-app operations. Examples include point top-ups, point deductions, activation of a promotion, booking Furjan Lights, activation of a storefront, security notifications, account alerts, or messages necessary for support and dispute resolution.

These messages are operational or administrative messages required to provide the service and are not optional marketing messages. The user may not be able to fully opt out of them while they have an account or active operations, while marketing or non-essential notifications may be managed through available settings.

If the user does not have a valid email address or has not updated it, they may not receive some email notifications, while operations will continue to appear inside the app where available.

Furjan retains records of points and promotions operations for balance, support, fraud prevention, compliance, and dispute resolution purposes.

11. Communication Through External Parties

Furjan may provide buttons or links for communication by phone, WhatsApp, maps, or other external services. When you use these services, the communication or part of it moves outside the Furjan environment and is subject to the terms and policies of the external service provider.

Furjan does not guarantee the content, outcome, or safety of any communication or transaction that takes place outside the platform. Users are responsible for exercising caution, avoiding unnecessary sharing of sensitive information, and not transferring money through unsafe methods or before appropriate verification.

12. Reports, Review, and Blocking

Furjan may review content before or after publication, automatically or manually, to reduce violating, abusive, fraudulent, or misleading content. The app may also provide a mechanism to report content, accounts, products, or violating behavior.

Upon receiving a report or detecting a violation, Furjan may take appropriate action, such as hiding content, requesting modification, restricting access, suspending the account, blocking the user, or cooperating with competent authorities where there is a legal violation or risk to safety, security, or users' rights.

13. Anti-Spam, Manipulation, and Data Collection

You must not use phone numbers, communication links, or any information appearing inside Furjan except for legitimate communication about a specific post or storefront. You must not use them for nuisance, bulk messages, unauthorized marketing, data harvesting, resale, or communication outside the context of the post.

You must not use any automated or unlawful method to manipulate post visibility, views, reports, search results, points, or promotions, including misleading multiple accounts, bots, scraping, or any activity that harms the integrity of the platform or its users.

14. Account Deletion and Termination

You may request account deletion from inside the app where available, or through the account deletion page published at furjan.app/delete-account. When account deletion is requested, the account and its related projects and posts are removed or hidden from public visibility, and personal data that is not required to be retained is deleted or anonymized in accordance with the Privacy Policy and applicable law.

Account deletion may result in loss of access to unused points or promotions linked to the account, unless app store policies or applicable law provide otherwise.

Furjan may suspend or terminate an account or restrict access to certain features if the user violates these Terms, uses the platform fraudulently, harmfully, or unlawfully, or exposes Furjan, users, or others to risk.

15. Service Availability and Changes

Furjan seeks to provide a stable service, but does not guarantee that the service will always be available without interruption, errors, or delays. Furjan may modify, suspend, or discontinue any feature, digital product, payment method, or service scope for technical, operational, or legal reasons, while observing users' mandatory rights, app store policies, and applicable laws.

16. Prices and Taxes

Furjan may modify the prices of points, digital promotions, packages, or their consumption mechanisms from time to time. Prices may include any applicable taxes or statutory fees where applicable. Prices and fees are displayed before purchase confirmation where applicable inside the app or store.

Owners of posts and storefronts are responsible for any tax obligations, invoices, receipts, government fees, municipal fees, or regulatory fees related to their activity or transactions with users.

17. Disclaimer for User Transactions

Furjan does not physically inspect all products or services, and does not guarantee the accuracy, completeness, quality, safety, availability, or legality of every product, service, or offer published by users.

Users dealing directly with each other are responsible for verifying the product or service, price, delivery, pickup, cancellation, return, warranty, and legal compliance. Users must exercise caution, use safe methods, avoid sharing sensitive information unnecessarily, and not transfer money outside safe channels or before appropriate verification.

18. Limitation of Liability

To the maximum extent permitted by law, and without excluding any liability that cannot legally be excluded, Furjan is provided "as is" and "as available." JUMEIRAPPS PORTAL and Furjan are not liable for indirect, incidental, consequential, or special damages, or for loss of profits, opportunities, or reputation arising from use of the platform, inability to use it, or transactions between users outside the platform.

In all cases, to the extent permitted by law, Furjan's liability for any claim related to in-app digital services is limited to the amounts actually paid by the user to Furjan inside the app during the three months preceding the event giving rise to the claim. This clause does not limit any mandatory rights that cannot be waived under law.

19. Indemnity

You agree to indemnify Furjan and JUMEIRAPPS PORTAL for any claims, losses, damages, or expenses arising from your violation of these Terms, violation of laws, infringement of third-party rights, or listing of unlicensed or misleading products or services, to the extent permitted by law.

20. Force Majeure

Furjan is not responsible for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, government decisions, outages of infrastructure or internet services, external cyberattacks, epidemics, or failures of external service providers.

21. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the applicable laws of the United Arab Emirates. If a dispute arises, the parties will first seek to resolve it amicably by contacting Furjan's support team within 30 days from the date of notice of the dispute.

If the dispute is not settled amicably, the courts of the Emirate of Dubai will have jurisdiction, unless mandatory legal rules require otherwise.

22. Changes to These Terms

JUMEIRAPPS PORTAL may amend these Terms from time to time to reflect new features or legal or operational requirements. The latest version will be published on furjan.app and inside the app where possible, and users may be notified of material changes through the app, email, or website before they take effect where required.

Your continued use of Furjan after the changes take effect constitutes acceptance of the updated Terms, unless the law requires express consent.

23. Contact

For inquiries or reports related to Furjan, you can contact us through:

• Official email: support@jumeirapps.com
• Furjan website: furjan.app
• Operator website: jumeirapps.com

24. Language

These Terms may be available in multiple languages. In case of any conflict between versions, the Arabic version published by Furjan will apply unless Furjan expressly states that another version is the authoritative version, subject to applicable mandatory laws.